Terms of Sale
Terms of Sale
Use of Our Website & Services
These Terms may change at any time, without notice to you. The most current version of these Terms can always be found at https://moonlightfibersupply.com/terms-of-use/.
These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Any new features or tools which are added to the current store shall also be subject to the Terms. You can review the most current version of the Terms of Sale at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
All payments that are returned unpaid by the issuing bank are subject to a service charge of $25.00.
Returns & Exchanges
You may return most new, unopened, unused items within 14 days of delivery for a full refund of the product price, less shipping.
Refund Policy – Unused Items
14-day refund applies to unused products only.
Refund Policy – Used Items
If the product is used by the buyer then a refund no longer applies as product cannot be resold as new.
Refund & Exchange Conditions
If you need to return an item, please Contact Us with your order number and details about the product you would like to return, prior to returning product. We will respond within 24 business hours with instructions for how to return items from your order, including providing you with a Return Merchandise Authorization # (RMA#) and our return shipping address. Items must be returned in their original packaging with all of the original parts included. Refunds are only provided after receiving product returned in original condition, subject to seller inspection. Any items returned without the original packaging or missing parts will not be eligible for a refund.
Return Shipping Fees
If your item must be returned due to an error on our part, we will pay the shipping fees for that item’s return. For all other returns, the buyer is responsible for paying the return shipping fees.
Once the unused item has been received and inspected by seller, buyer may request their money back, or replacement/exchange for an alternate item of equal value (buyer’s choice).
Refund Timeframe Estimate
You should expect to receive your refund within three weeks of giving your package to the return shipper; however, in most cases you will receive your refund quicker. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days, depending on shipping speed), the time it takes us to process your return once we receive it (2 to 4 business days, and the time it takes PayPal, your bank, or your credit card company to process our refund request (3 to 7 business days).
Shipments Damaged By Carrier
If shipment is received damaged by carrier, please properly note the damage upon receipt, inspect package immediately, and take photos of the package/product to document the damage. Any claims for damage must be made within 5 calendar days. Please Contact Us as soon as possible so that we may follow up with the carriers and process your RMA#.
All shortages must be reported to Moonlight Fiber supply within 5 days of receipt of the shipment
The recipient agrees that it will pay Moonlight Fiber Supply’s reasonable attorneys‚Äô fees and court costs incurred in any collection action. All matters arising out of or relating to this Agreement are governed by, and construed in accordance with, the laws of the State of Nevada, without regard to the conflicts of laws provisions thereof, and each party irrevocably and unconditionally agrees that it will not commence any action, litigation, or proceeding of any kind whatsoever against any other party in any way arising from or relating to this Agreement and all contemplated transactions, in any forum other than the US District Court for the District of Nevada and any appellate court thereof. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of such courts and agrees to bring any such action, litigation, or proceeding only in the US District Court for the District of Nevada or, if such court does not have subject matter jurisdiction, the courts of the State of Nevada sitting in Clark County, Nevada. Each party agrees that a final judgment in any such action, litigation, or proceeding is conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law.
Changes to Terms of Sale
The Terms of Sale information was last modified on 01/01/2020. Moonlight Fiber Supply may revise the Terms of Sale from time to time. If we decide to change our Terms of Sale, we will post those changes to this page so that you are aware of what has changed, and under what circumstances. We reserve the right to modify our Terms of Sale at any time, so please review it frequently. Unless stated otherwise, our current Terms of Sale apply to all information on our website. We stand behind the promises we make, however, and will never materially change our Terms of Sale and practices to make them less protective of customer information collected in the past without the consent of affected customers.